We know that every contact centre strives to deflect avoidable calls to channels such as web. But ask yourself this:
“How effective is my website in getting its message across?”
At Premier CX, we can take those important, need-to-know snippets of information, and illustrate them through succinct, and interactive online videos. From FAQs and “How to” guides, to personal image Live chat solutions, video can be a contact centre’s most efficient tool to streamline customer contact, and cut down those needless calls.